Working with High Impact has been a precious experience. We are impressed by the professional service of the consultants in conducting “Business Process Management” Training Programme for our managerial and professional staff. The concepts, practices, and tools for initiating process improvement were well demonstrated via real case illustrations, simulative games, discussions and projects facilitation. Their approachability, efficiency and sincerity had facilitated an interactive learning environment. Our teams were inspired to implement process management and process changes in different service units and have a fruitful learning in operational breakthroughs.